Welcome to Simlipal Forest Resort

Lulung Resort, one of the finest resorts in Simlipal, has hosted visitors from all over the world since 1999. As the ideal gateway to Simlipal National Park, exotic bird sightings from our restaurant, and the calls of the wild around the luxury of your rooms.

Places

Resort Policy


Check-In - 14:00 Hrs IST

Check-Out - 12:00 Hrs IST

Early check - in & late check - out is subject to availability.
For guaranteed early check - in, room to be reserved from the previous night, and charges as applicable.
For non guaranteed reservations rooms are held subject to availability.
Late check - out charges as applicable and subject to availability.

CHILD POLICY

Guest must declare the number of children & their age during reservation

Below 8 years of age Free on applicable plan sharing parent’s room without an extra bed.

Above 8 years of age will be charged in full of the applicable rates with extra bed. --Depends upon the availability.

In case of child below 8 years you need to bring the valid ID proof to present it to the reception.

PHOTO IDENTITY

As per the Govt. directive; all guests are requested to produce the Valid Government Approved photo identity Card. Accommodation can deny if guests not carrying valid ID proof, like, driving license, Adhar card, Voter ID or Passport, in case of foreign guest Valid Visa Is must.

PAN Card is not accepted as Proof of Address and proof of Identity.

Valid Passport and Valid Visa for Foreign Nationals upon arrival.

GUARANTEE POLICY

All bookings must be guaranteed at the time of reservation by advance deposit through Cash/Cheque/Credit Card, online transfer or Travel Agency. All major credit cards are accepted. An advance deposit of 50% of the accommodation charges is required to guarantee the booking.
We don’t Accept MS card

CHANGES TO RESERVATION

If client want to change or delay the reservation, they must contact Resort’s Reservation Department—Tel Number-- before a certain date. All requested changes to reservation or delay are subjected to Simlipal forest Resort –Lulung—Aranya Nivas’s sole discretion.

CANCELLATION POLICY

FIT CANCELLATION POLICY

If Cancellation is done 15 days before check in we will refund 98% of the amount (2% adjusted for transfer charges).

If cancellation is done 7 days before check-in we will refund 48% of the amount (2% adjusted for transfer charges).

If cancellation done less than 6 days in advance then we charge 100% of the amount (No Refund).

Group Cancellation Policy for more than 4 and less than 10 rooms booked

If Cancellation is done 30 days before check in we will refund 98% of the amount (2% adjusted for transfer charges). 

If cancellation is done 15 days before check-in we will refund 48% of the amount (2% adjusted for transfer charges).

If cancellation done less than 15 days in advance then we charge 100% of the amount No Refund)

Group Cancellation Policy for more than 10 rooms booked

If Cancellation is done 60 days before check in we will refund 98% of the amount (2% adjusted for transfer charges).

If cancellation is done 30 days before check-in we will refund 48% of the amount (2% adjusted for transfer charges).

If cancellation done less than 30 days in advance then we charge 100% of the amount (No Refund)

No Show Policy

In case the guest holds a booking but does not arrive on the arrival date then 100% amount for the booking gets forfeited and the hotel will charge the entire amount from the guest.

Management reserves the right to pay or not to pay any amount to the guest in case of No Show. Payment will be made through cheque or online Refund will be processed within 15 working days.

If you have any questions, please contact us at +91-8480276951 / 8480276737 / 9333929670 or send us an email at [email protected], mentioning your Reservation ID#.
DISCLAIMER: Please note that the email is susceptible to change. Aranya Nivas-- Lulung shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. The recipient acknowledges that Aranya Nivas--Lulung, its subsidiaries, associates and/or management, are unable to exercise control or ensure or guarantee the integrity of the contents of the information contained in this communication and no binding nature of the message shall be implied or assumed.
Important

NOTE: Please bring valid id proof at the time of check in

1.Driving Licence / Adhar Card / Voter Id / Passbook with attached photo / Passport

NOTE: 1.Child below 8 years will be treated as complementary(Please bring valid id and age proof) and above 8 years

NOTE: Since we do not have internet facility in the resort we do not accept debit/credit card or any online payment in the resort

Note: Amount will be refunded as per above parameters & will be refunded through cheque/online & will not be refunded in cash.

MODE OF PAYMENT

CASH PAYMENT : If you choose to pay with cash, you will be required to pay the balance amount of the room, including taxes at the time of checkout. 50% payment needs to be paid in advance. Guest without Luggage, should pay entire amount in advance.

DEBIT/CREDIT CARD PAYMENT

For Online Reservation:- Simlipal forest Resort –Lulung—Aranya Nivas assure a safe and secure credit card transaction. The details of card and transaction will not be shared with anyone.

Payment at Resort:- Photo - Identity proof is required of the guest whose Debit Card / Credit Card is being is used.

FOREIGN CURRENCY PAYMENT : We do not accept the foreign currency in our Resort, but at the same time if provided with prior information we can call the authorized currency changer, Subject to the availability and between 12:00 noon to 3:00pm. Guest has to inform us at least two to three hours before.

CHEQUE PAYMENT : Cheque payments are not accepted at the time of Check- out. However, payment through cheque can be made for booking, if booking is made at least Fifteen (15) days before, when banks are operational. Such booking shall be confirmed only when cheque is honored and money is credited in Resort’s account.

DEMAND DRAFT PAYMENT : DD in the favour of “Silverpine hospitality Pvt. Ltd.” is accepted.

ADVANCE DEPOSIT

Advance deposits for Silverpine Hospitality Pvt. Ltd. can now be made at _________ Bank in India. Please read the following terms & conditions before making your advance deposits.

Wire Transfer: You should transfer directly to our our Bank details are as below :-
Beneficiary Name / Account Holder Name: Silverpine Hospitality Pvt Ltd.  
Bank Name : 
Branch City: Baripada
Branch Address:Baripada
Account Type: Current Account
Account Number: 00000000000000
IFSC Code : 1111111111111111111
                

Terms and Conditions

This facility is for the convenience of our guests and travel partners who may like to pay in advance.

It is recommended to provide us the details of the advance payment deposited along with the scan copy of the deposit slip. Regarding deposited amount, if full information is not provided then the amount will be lost as unidentified and Resort will not be responsible for the deposit.

The advance paid is acceptable only for confirmed reservations, payment made for waitlisted reservations will not be deemed acceptance of either payment or room confirmation.

We will accept cheque as advance deposits however, please note that this will be acceptable subject to its realization before check-in. Mere deposit of cheque will not be deemed acceptance of an advance payment.

ROOMS POLICIES

Maintaining the integrity of room’s furniture arrangement is vital. Furniture, fixtures, artwork, etc. may not be moved or removed. Additional furnishings, including folding tables, may not be added to suites. As many as one extra bed may be added on a daily basis on extra bed charges. 

Please note exhibits and displays are not permitted on guest room floors or in the rooms, and signage is not permitted in the corridors, elevator or on doors. Furthermore, taping or affixing of any materials to walls, floors or ceilings is not permitted. 

We not serve food in the room . We have our restaurant for food service which includes A La carte and Buffest too. No outside company or vendor will be permitted to provide items or catering for the rooms. Outside food is not allowed in the rooms or in the resort’s premises.

Hotel is not held responsible if guests consumes outside food and get adversely affected by the bad quality of outside food. 

Please be advised room numbers cannot be pre-assigned or confirmed in advance. You may contact reservations department or front office department for assigning the room on arrival. Guest may ask for their preference of rooms.

BAGGAGE STORAGE POLICY

The Resort does not provide storage facility other than rooms reserved by the client/guest/company and will not accept liability for any damage incurred to uncollected material. All goods stored will be at the client’s/guest’s/company’s own risk. The hotel is not liable for any damage or loss of goods left in the hotel, prior to, during or after the stay.

DO NOT DISTURB POLICY

All of our guest rooms are equipped with “Do not Disturb” (DND) signs. When the “DND” sign is placed on the door handle and visible on the outside of the door, the staff members will be alerted not to knock or enter the room for any reason. When the “DND” sign is in place, your room will not be serviced. 

Management reserves the right to enter in a room even with a known status of “Do Not Disturb” in case of an emergency or if suspected illegal activity is taking place or more than 12 hours have passed and sign of DND is continuing then after giving phone call, if same is not responded then also after knocking the door, entry shall be made.

HOUSEKEEPING 

The Housekeeping Service is not 24 hours. that is convenient to the guest up to 8pm. Please alert the front desk, or a housekeeping supervisor, if you would like to schedule service at a particular time. Guests that return after 8pm to find that they left the DND on the door will not be able to have full service of the room, but an attendant will empty garbage and provide new towels and amenities. Should you need further assistance please contact the front desk. 

VALET LAUNDRY 

The Resort provides Laundry service. Same-day service is available. If the clothing is received by 8.00—10:00am AM, it will be returned that evening by 7.00 Pm.

PET POLICIES 

All pets are strictly prohibited at the Resort.

PROMOTION POLICY 

If you choose to take advantage of any promotions offered through the Resort, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions at its sole discretion without any notice. 

NO IN-ROOM PARTY POLICY 

Resort enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the resort and our guests at all times. In the event of a disturbance one warning will be given not to create disturbance in the resort. If this warning is not followed, the guest will forfeit all charges, payments, taxes and must leave the hotel immediately. 

SIGNAGE AND DISPLAY ADVERTISING 

Resort retains exclusive rights to all display advertising within the Premises.  Any signage or banners approved by Resort must be professionally made and may only be hung or posted in the presence of Resort’s authority (subject to charge). 

No flyers, advertising materials or free samples shall be produced, placed or distributed, without the prior written approval of the Authorized personnel of the Resort. 

TRADEMARK 

Guest shall not be allowed to use or exhibit at any place in any manner any trademark, trade name, or service mark owned or registered by them or the other party, its parent, subsidiaries or affiliates without prior written approval of the Resort Management. 

DAMAGE TO PROPERTY 

Guests shall be liable for any damage, except normal wear and tear to Resort asset. Guest will not, and shall not permit others to, drive nails, tacks, hooks, screws, or other items into any part of the Resort’s rooms or Resort’s equipment or property. Guest shall keep the Resort’s room in a good condition and maintain hygiene and cleanliness. 

Also in case of events, any damage caused to the Resort by the vendor or the client, the Resort will be claiming the recovery charges from the guest (booker of the event or the company holding the event). 

No fire-acts or an act causing threat to human lives is non-permissible in Resort premises. 

LOST AND FOUND PROPERTY 

Resort is not responsible for any surveillance loss, damage, or theft during your stay or function. Resort has provided the electronic safety lockers in all the rooms. Guest is requested to keep all their valuables in those lockers. 

Should any guests lose personal belongings whilst staying at Lulung Resort, if recovered, the item will be recorded as 'found'. Resort keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the Resort 's guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner's expense & risk. 

Any items in the Lost & Found, which are not claimed within ninety (90) days, will be donated to a local charity or discarded. 

ARMS & AMMUNITION 

Guest shall not be allowed to carry any arms, firearms or ammunition with them within the Resort compound. Even in the name of personal security guard/body guard, guest shall not be allowed to have any arm, firearms, ammunition. If it is found at any point of time that this norm is violated by the Guest or any person accompanying him, shall be taken seriously and the guest and/or the accompanying person shall have to leave the Resort premises immediately settling the bill. This policy is without prejudice to Resort Management, right to immediately report the matter to concerning authorities. 

SECURITY

Resort does not assume liability for any items left unattended in any area of the Resort. Resort may require security officers for certain occasions. In order to maintain adequate security measures Guest may be required to inform Resort security personnel as determined by the Resort Security department. 

Resort consider guest comfort and security as our priority, particularly when faced with today's global security challenges. Advanced security technologies to facilitate safeguarding your security, such as; integrated surveillance systems. As our valued guest, we are committed to creating an environment of security and well-being throughout your stay. Our security personnel patrol the premises 24 hours a day. CCTV cameras are installed strategically in all public areas. 

No outside contractors/vendors/ decorators-caterers will be allowed in the hotel premises without the consent of hotel management.

ILLICIT ACTIVITY 

The hotel will report all suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement in such activity. The hotel reserves the right to enter any area of the hotel, including guestrooms, should there be a reason for suspicion of illegal activity or if we suspect our property, staff, or guests are at risk. 

SMOKING / SPITTING PAN MASALA and Alcohol POLICY 

Effective 2nd October 2008, the Government has introduced a "No-Smoking" legislation for hotels, Resort, restaurants and all public places. 

As a consequence, Smoking is prohibited in all public areas of the hotel/Resort and in “non- smoking” rooms, including rooms with a balcony. 

Smoking is not permitted in any other indoor public space, including: restaurants, lounges where food is served, Resort lobbies, elevators, guest room hallways, meeting and convention areas, and other indoor public spaces. 

Alcohol consumption is strictly prohibited in our Resort premises as per the law of Land.  Chewing of Tobacco, Paan, Paan Masala & Spitting are strictly not allowed for consumption in and around the premises of the Resort. Any damage in any manner will be liable to be charged for. 

ALCOHOL POLICY 

Consumption of Alcohol is strictly prohibited in the Resort premises as per law of land.

MUSIC AND SOUND POLICY 

In case of live / DJ—Only Light music being permissible by law only till 2200 Hours, (Not allowed in Forest as per forest rules) the volume will be required to be stopped by 2200 Hours (as per Govt. Laws). 

No Loud music is permissible at any of the outdoor venues or after 2200 Hours in our Banquet Halls, lawns, Conference hall in premises.

Only contracted vendors of the Resort i.e. for Sounds, DJ, Orchestra, Photo / Videographer or Event management arrangement required by the party will be allowed in the Resort. 

GUEST BEHAVIOUR POLICY 

If the management of Lulung Resort has reason to believe that a behaviour of any guest will affect the smooth running of the Resort Business, its security or reputation the management has right to cancel the stay of the guest without liability. 

Guest will at all-time maintain complete discipline and decorum while on our property and in our rooms. Public intoxication will not be tolerated on our property. Guest shall not act in a manner that may disturb other guests. Proper & elegant dress code (even in the swimming pool, a proper costume only is allowed) must be followed, No Running, Shouting, Foul language, Rough housing or Horseplay allowed in any area of the Resort property. 

No guest is allowed to dry their wet cloths on the Room Balcony or any other Resort Area, however they may give the cloth in the laundry for drying on a nominal charges.

Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language or any other means deemed inappropriate by management will result in dismissal from the property in addition to paying for any charges the Resort incurs as a result of the disruption. 

The management reserves for itself the absolute right of admission to any person in the Resort premises and to request any guest to vacate the premises at any moment without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of default, the management will be entitled to remove belongings of the guest from the premises occupied by the guest and lock the same. 

WIRELESS INTERNET ACCESS POLICY 

Wify is available for our guest on complimentary basis however as it is a Jungle property, guest has to bear with the Resort management as and when there comes some issues from back end and the wify does not work.

LOCAL LAW 

Simlipal Forest Resort, Lulung, Aranya Nivas shall not be held responsible for any dispute between local law and client. Therefore, it is advisable to abide by the rules and regulation. 

LINK TO OTHER WEBSITES 

There may be many links on the website. Simlipal Forest Resort, Lulung, Aranya Nivas is not responsible for any other organization’s travel packages and offers. Client can browse other website at their own risk. 

CHANGE 

Simlipal Forest Resort, Lulung, Aranya Nivas possess all the rights to change or modify the terms and conditions without prior notice. 

PRIVACY POLICY 

We believe in maintaining the privacy of all the information of the guest we have with us and shall be used for our purposes only. However, all the requisite and relevant information of guest of any other nationality/foreigner regarding his/her stay in Resort, as is required to be shared under the law, applicable time to time, shall be shared with local police/administration, as per rules. 

QUERY FORM 

Query form should be filled up correctly. All the information provided by the user should be accurate and relevant. Simlipal Forest Resort, Lulung, Aranya Nivas is not responsible for any loss and damage caused by the incorrect information. 

Making a reservation : We require some basic details about any individual/organization such as name, credit card number and expiration date, credit card billing address, email and other miscellaneous information. This information we need for transaction and reservation also we keep updating you with latest transaction status. In case of booking for more than one individual we need the information of those people also. 

Member profile : We need to know some basic things for reservations. What is your name? Your mailing address, credit card details, whether you are frequent traveler or not? Food likings etc. They will be kept secret and not pass to any third party. 

The child less than 8 yr should not be charged other treat as an adult.

*Rights of Admission reserved with Resort Management. 
Appreciating the opportunity given to us to serve you and we assure you best of our services at all the times.
For any further assistance, please feel free to contact us.
We look forward to welcome you at Simlipal Forest Resort, Lulung, Aranya Nivas.